Volunteer Response Team: Difference between revisions
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:::contact: [[User:Romihaitza|Romihaitza]] |
:::contact: [[User:Romihaitza|Romihaitza]] |
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:::people: [[User:Romihaitza|Romihaitza]], [[:ro:User:Radufan|Radufan]] |
:::people: [[User:Romihaitza|Romihaitza]], [[:ro:User:Radufan|Radufan]] |
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:: '''Info-sk:''' for inquiries in Slovakian |
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:::contact: [[User:AtonX|AtonX]] |
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:::people: [[User:Helix84|Helix84]], [[User:AtonX|AtonX]], [[sk:User:Mz|Mz]] |
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:::[[OTRS/sk|templates]] |
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:: '''Info-sr:''' for inquiries in Serbian |
:: '''Info-sr:''' for inquiries in Serbian |
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:::contact: [[User:Dungodung]] |
:::contact: [[User:Dungodung]] |
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Revision as of 19:52, 19 February 2007
| Visual guidelines |
| Events – VRT |
| Marketing |
| Leaflet – Cheatsheet |
| Exhibitions – Presentations |
| Translation (requests) |
nl, fr, it, pt
OTRS is short for Open-source Ticket Request System (see OTRS). It is a tool by which volunteers assist the Wikimedia Foundation in responding to queries, complaints, and comments from the public. People trusted to give courteous and helpful responses are given access to the ticket system. The system operates under the auspices of the Communications committee of the WMF Board of trustees.
More volunteers are always needed. Information about volunteering for the English-language "info" queue is on another page. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.
It is possible to define standard "template" answers to frequently asked questions. If you would like to add some for your queue, please create a page here on Meta at OTRS/yourlanguagecode with the titles and the text of the answers. After that, drop one of the admins a note so that they can be added to the system.
There is also an IRC channel, mailing list and article monitoring system dedicated to Wikimedia OTRS.
OTRS Queues
Foundation and chapters
- Board: This queue is no longer used; messages should be sent to the appropriate language queue or directly to the appropriate person(s) or committee.
- Donations: currently a sub-queue of info-en. PayPal receipts link to this address, and moneybooker notifications are sent to it.
- Wm-de: emails relating to Wikimedia Deutschland
- wm-fr: emails relating to Wikimédia France
- wm-nl: emails relating to Wikimedia Nederland
- wm-ch: emails relating to Wikimedia CH
Info queues
- Info: General information requests about the projects from users and readers:
- info-cs: for enquiries in Czech
- info-da: for enquiries in Danish
- info-de: for enquiries in German, see Externe Kontakte
- info-el: for enquiries in Greek
- Info-en: for enquiries in English or languages not covered by other queues, includes emails moved from the Board's queue
- contact: UninvitedCompany, Mindspillage, or Sannse
- mission: Info-en mission
- guide: Info-en guide
- people: ABCD, AlisonW, Alphax, Angela, Anthere, Ausir, Austin, Bastique, Bratsche, Bookofjude, Centrx, Cormaggio, mav, Danny, Dmcdevit, Doc glasgow, DragonflySixtyseven, Essjay, FCYTravis, Flcelloguy, FloNight, Golbez, Interiot, Jacoplane, Jareth, James F., Jeandré, Jkelly, JoanneB, Johnleemk, Jredmond, Kelly Martin, Kim Bruning, Kylu, Lar, MacGyverMagic, Mark, Mindspillage, Morven, Newmanbe, Ngb, notafish, Pathoschild, pfctdayelise, Ral315, Raul654, Redux, Dan, Rebecca, Ryan Delaney, Sannse, Shimgray, silsor, Sj, Sam Korn, Tangotango, Thebainer, UninvitedCompany, Vito Genovese, Xyrael, Zzyzx11
- templates and subqueues
- Info-es: for enquiries in Spanish
- Info-fi: for enquiries in Finnish
- Info-fr: french emails
- contact: notafish
- people: Guillom, Céréales Killer, David.Monniaux, Gribeco, Kelson, Nojhan, ~Pyb,
- user guide
- templates
- Info-it: for enquiries in Italian
- contact: Fantasy
- people: Civvi, DracoRoboter, Elitre, Fantasy, Frieda, Nick1915, Paginazero, Pap3rinik, Redux, Senpaiottolo, Snowdog, Tooby
- templates
- Info-nds: for equiries in Low German
- contact: ?
- people: ?
- Info-nl: dutch emails
- contact: Walter
- people: CE Effeietsanders, Galwaygirl, GerardM, Hooft, MADe, Oscar, RonaldB, Walter , Ucucha, Emmelie, nl:user:obarskyr, Tdevries
- templates
- Info-no: Norwegian emails
- contact: Jon Harald Søby
- people: Cnyborg, Jon Harald Søby, Kjetil r
- Info-pl: for enquiries in Polish
- Info-pt: for inquiries in Portuguese
- contact: Redux
- people: Redux
- info-ro: for enquiries in Romanian
- contact: Romihaitza
- people: Romihaitza, Radufan
- Info-sk: for inquiries in Slovakian
- Info-sr: for inquiries in Serbian
- contact: User:Dungodung
- people: Dungodung, Millosh, BraneJ
- Template
- Info-sv: for inquiries in Swedish
- contact: Riggwelter
- people: Bensin, Mats Halldin, Grön, Riggwelter
- Template
- Info-tr: for emails in Turkish
- contact: Dbl2010
- people: Dbl2010, Vito Genovese
- Template
Miscellaneous
- Permissions: Sub-queue of "info" that is used for recording evidence that permission to release text under the GFDL has been received from a third party copyright holder
- permissions-commons: permissions related to commons media, usually english, sometimes spanish
- permissions-de: german related permissions
- permissions-el: greek related permissions
- permissions-en: english related permissions
- permissions-fr: french related permissions
- permissions-it: italian related permissions
- permissions-sr: serbian related permissions
- translation: Translation related inquiries on the Foundation level; local project related requests are expected to go directly to the corresponding info queues.
- contact: Aphaia
- people: Aphaia, SabineCretella, Jd, Sj, Solensean, Zocky.
- dal-feedback: Feedback address for the list daily-article-l (a subqueue of info-en)
- strange stuff: multilingual archive for the funniest and strangest emails. If someone wants to sell Wikimedia a 4000 year old human skeleton, it's a case for strange stuff ;-)
- Permissions: Sub-queue of "info" that is used for recording evidence that permission to release text under the GFDL has been received from a third party copyright holder
- Noc: Network troubles
- people: brion, jeronim, jeluf, hashar, austin, kate, tim starling
Legal
- Legal: legal issues, generally ones forwarded from other queues. The queue is accessible by various Foundation, chapter, legal, and technical people.
Press
- Press: general press enquiries
- templates
- Press-de: for press enquiries in German, see Presse.
- Press-fr: for press enquiries in French, see ~Pyb, Nojhan, Guillom, David.Monniaux.
- Press-sv: for press enquiries in Swedish, see Hannibal.
- Press-ro: for press enquiries in Romanian, see Romihaitza, Radufan.
Wikimania
- Wikimania: addresses for Wikimania organisation (cfp, registration, press)
- contact: notafish
- people: notafish, elian, akl, Jeluf, Austin, sj, Jakob Voss, PatrickD, ...
Accounts on OTRS
- Contacts (contact those people if you want to add a template or start a queue in your language).
- Avatar, bastique, Elian, Frieda, Jredmond, Mindspillage, notafish, Sannse, UninvitedCompany or da_didi
Complete list
Related projects
- Some projects have their own contact by mail, but outside Wikimedia OTRS including:
info-ja@wikipedia.jp: contact of Japanese Wikipedia (further info)
- if necessary, you may forward mails to those addresses on the above.
- As of June 25, 2006, people handling mail on this list are: Tietew, Suisui, Miya, S_kitahashi.