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Applied Scientist, AWS Support
ZA, Cape Town
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We are a new team in AWS' Kumo organisation - a combination of software engineers and AI/ML experts. Kumo is the software engineering organization that scales AWS’s support capabilities. Amazon’s mission is to be earth’s most customer-centric company and this also applies when it comes to helping our own Amazon employees with their everyday IT Support needs. Our team is innovating for the Amazonian, making the interaction with IT Support as smooth as possible. We achieve this through multiple mechanisms which eliminate root causes altogether, automate issue resolution or point customers towards the optimal troubleshooting steps for their situation. We deliver the support solutions plus the end-user content with instructions to help them self-serve. We employ machine learning solutions on multiple ends to understand our customer's behavior, predict customer's intent, deliver personalized content and automate issue resolution through chatbots. As an applied scientist on our team, you will help to build the next generation of case routing using artificial intelligence to optimize business metric targets addressing the business challenge of ensuring that the right case gets worked by the right agent within the right time limit whilst meeting the target business success metric. You will develop machine learning models and pipelines, harness and explain rich data at Amazon scale, and provide automated insights to improve case routing that impact millions of customers every day. You will be a pragmatic technical leader comfortable with ambiguity, capable of summarizing complex data and models through clear visual and written explanations. Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1. Key job responsibilities - Analyze complex support case datasets and metrics to drive insight - Design, build, and deploy effective and innovative ML solutions to optimize case routing - Evaluate the proposed solutions via offline benchmark tests as well as online A/B tests in production. - Drive collaborative research and creative problem solving across science and engineering team - Propose and validate hypothesis to deliver and direct our product road map - Work with engineers to deliver low latency model predictions to production About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Applied Scientist II (Generative AI), Personalization
US, WA, Seattle
How can we improve the shopping experience on Amazon.com by tailoring what we display on our pages based on customer interests and preferences? How do we use generative models to help us innovate in different ways to enhance the shopping experience? How do we generate personalized content that helps customers shop at scale? Our team's stated missions is to "grow each customer’s relationship with Amazon by leveraging our deep understanding of them to provide relevant and timely product, program, and content recommendations." Recommendations at Amazon is a way to help customers discover products. Our team strives to better understand how customers shop on Amazon (and elsewhere) and build recommendations models to streamline customers' shopping experience by showing the right products at the right time. Understanding the complexities of customers' shopping needs and helping them explore the depth and breadth of Amazon's catalog is a challenge we take on every day. Using Amazon’s large-scale computing resources, you will build and deploy text and generation models that help customers shop on Amazon. You will ask research questions about customer behavior, build state-of-the-art models to generate recommendations, and run these models directly on the retail website. You will participate in the Amazon ML community and mentor Applied Scientists and software development engineers with a strong interest in and knowledge of ML and generative AI. Your work will directly benefit customers and the retail business and you will measure the impact using scientific tools. We are looking for a passionate, hard-working, and talented Applied Scientist who has experience building mission critical, high volume applications that customers love. You will have an opportunity to make an enormous impact on the design, architecture, and implementation of cutting edge products used everyday by people you know.
Quantum Research Scientist, AWS Center for Quantum Computing – Materials, Materials team
US, CA, Pasadena
The Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of scientists, engineers, and technicians on a mission to develop a fault-tolerant quantum computer. You will be joining a team located in Pasadena, CA that conducts materials research to improve the performance of quantum processors. We are looking to hire a Quantum Research Scientist who will apply their expertise in materials characterization to the optimization of fabricated superconducting quantum devices. In this role, you are expected to lead and assist research projects that are aligned with our Center’s technical roadmap. You will develop new ideas and design experiments aimed at identifying the most promising material systems, characterization techniques, and integration processes for superconducting circuit applications. Key job responsibilities Conduct experimental studies on the fundamental properties of superconducting, semiconducting, and dielectric thin films Develop and implement multi-technique materials characterization workflows for thin films and devices, with a focus on the surfaces and interfaces Work closely with other research scientists on the Materials team to develop material processes directed toward optimizing thin film properties, controlling the surface chemistry and morphology, and impacting device performance Identify materials properties (chemical, structural, electronic, electrical) that can be a reliable proxy for the performance of superconducting qubits and microwave resonators Communicate engineering and scientific findings to teammates, the broader CQC and, when appropriate, publish findings in scientific journals. A day in the life AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices. About the team Our team contributes to the fabrication of processors and other hardware that enable quantum computing technologies. Doing that necessitates the development of materials with tailored properties for superconducting circuits. Research Scientists and Engineers on the Materials team operate deposition and characterization systems in order to develop and optimize thin film processes for use in these devices. They work alongside other Research Scientists and Engineers to help deliver fabricated devices for quantum computing experiments.
Data Scientist (L5), CoBRA
IN, KA, Bengaluru
IN Consumer BI Reporting and Analytics (COBRA) team is looking for a highly driven, customer-obsessed Data Scientist who will be responsible for scaling Insights & Science charter across Category & Seller orgs and enable effective business decision making across IN Stores. You’ll analyze large amounts of data, discover and solve real world problems, build science-driven solutions around key projects and, most of all, be an integral part of creating a better customer and seller experience. We are looking for customer obsessed, data driven entrepreneurs to join our growing team and solve some of the hardest problems for our customers. If you want operate at start up speed, solve some of the hardest problems and build a service which customers love, this role might just be the place for you. The Data Scientist is responsible for unlocking business value across IN Stores through advanced analytics (ML, Science/Statistics). The Data Scientist's responsibilities include, but are not limited to the following points: -Collaborate with business stakeholders and product/program managers to innovate on behalf of customers leveraging data science methodologies, and partner with Data engineers and BiE's to design, develop, and scale machine learning models -Use computational methods to identify relationships between business data and outcomes, define outliers and anomalies, and justify those outcomes to business customers -Develop code to analyze data (SQL, PySpark, Scala, etc.) and build statistical and machine learning models and algorithms -Work with distributed machine learning and statistical algorithms to harness enormous volumes of data at scale to serve our customers -End-to-end ownership of operational and technical aspects of the insights you are building for the business, and play a critical role in enabling science based decision making for business - Have excellent business and communication skills to be able to work with business owners to develop and define key business questions and build mechanisms that answer those questions
Applied Scientist - Kuiper, Kuiper Constellation Management
US, WA, Redmond
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. As an Applied Scientist on the team you will responsible for building out and maintaining the algorithms and software services behind one of the world’s largest satellite constellations. You will be responsible for developing algorithms and applications that provide mission critical information derived from past and predicted satellite orbits to other systems and organizations rapidly, reliably, and at scale. You will be focused on contributing to the design and analysis of software systems responsible across a broad range of areas required for automated management of the Kuiper constellation. You will apply knowledge of mathematical modeling, optimization algorithms, astrodynamics, state estimation, space systems, and software engineering across a wide variety of problems to enable space operations at an unprecedented scale. You will develop features for systems to interface with internal and external teams, predict and plan communication opportunities, manage satellite orbits determination and prediction systems, develop analysis and infrastructure to monitor and support systems performance. Your work will interface with various subsystems within Project Kuiper and Amazon, as well as with external organizations, to enable engineers to safely and efficiently manage the satellite constellation. The ideal candidate will be detail oriented, strong organizational skills, able to work independently, juggle multiple tasks at once, and maintain professionalism under pressure. You should have proven knowledge of mathematical modeling and optimization along with strong software engineering skills. You should be able to independently understand customer requirements, and use data-driven approaches to identify possible solutions, select the best approach, and deliver high-quality applications. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team The Constellation Management & Space Safety team maintains and builds the software services responsible for maintaining situational awareness of Kuiper satellites through their entire lifecycle in space. We coordinate with internal and external organizations to maintain the nominal operational state of the constellation. We build automated systems that use satellite telemetry and other relevant data to predict future orbits, plan maneuvers to avoid high risk close approaches with other objects in space, keep satellites in the desired locations, and exchange data with external organizations. We provide visibility information that is used to predict and establish communication channels for Kuiper satellites.
Senior Research Scientist, Conversational AI ModEling and Learning
US, WA, Bellevue
Conversational AI ModEling and Learning (CAMEL) team is part of Amazon Artificial General Intelligence (AGI) organization where our mission is to create a best-in-class Conversational AI that is intuitive, intelligent, and responsive, by developing superior Large Language Models (LLM) solutions and services which increase the capabilities built into the model and which enable utilizing thousands of APIs and external knowledge sources to provide the best experience for each request across millions of customers and endpoints. We are looking for a passionate, talented, and resourceful Senior Research Scientist in the field of LLM, Artificial Intelligence (AI), Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware conversational AI. A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Generative AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, moving fast to ship solutions and then iterating on user feedback and interactions. Key job responsibilities As a Senior Research Scientist, you will leverage your technical expertise and experience to demonstrate leadership in tackling large complex problems, setting the direction and collaborating with other talented applied scientists and engineers to research and develop LLM modeling and engineering techniques to reduce friction and enable natural and contextual conversations. You will analyze, understand and improve user experiences by leveraging Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in artificial intelligence. You will work on core LLM technologies, including Prompt Engineering, Model Fine-Tuning, Reinforcement Learning from Human Feedback (RLHF), Evaluation, etc. Your work will directly impact our customers in the form of novel products and services .
Manager, Applied Science, Amazon Advertising
US, WA, Seattle
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! As an Applied Science Manager in Machine Learning, you will: - Directly manage and lead a cross-functional team of Applied Scientists, Data Scientists, Economists, and Business Intelligence Engineers. - Develop and manage a research agenda that balances short term deliverables with measurable business impact as well as long term investments. - Lead marketplace design and development based on economic theory and data analysis. - Provide technical and scientific guidance to team members. - Rapidly design, prototype and test many possible hypotheses in a high-ambiguity environment, making use of both quantitative and business judgment - Advance the team's engineering craftsmanship and drive continued scientific innovation as a thought leader and practitioner. - Develop science and engineering roadmaps, run annual planning, and foster cross-team collaboration to execute complex projects. - Perform hands-on data analysis, build machine-learning models, run regular A/B tests, and communicate the impact to senior management. - Collaborate with business and software teams across Amazon Ads. - Stay up to date with recent scientific publications relevant to the team. - Hire and develop top talent, provide technical and career development guidance to scientists and engineers within and across the organization. Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. Team video ~ https://youtu.be/zD_6Lzw8raE
Sr. Applied Scientist - LLM/NLP, Private Brands Discovery
US, WA, Seattle
The Private Brands Discovery team designs innovative machine learning solutions to drive customer awareness for Amazon’s own brands and help customers discover products they love. Private Brands Discovery is an interdisciplinary team of Scientists and Engineers, who incubate and build disruptive solutions using cutting-edge technology to solve some of the toughest science problems at Amazon. To this end, the team employs methods from Natural Language Processing, Deep learning, multi-armed bandits and reinforcement learning, Bayesian Optimization, causal and statistical inference, and econometrics to drive discovery across the customer journey. Our solutions are crucial for the success of Amazon’s own brands and serve as a beacon for discovery solutions across Amazon. This is a high visibility opportunity for someone who wants to have business impact, dive deep into large-scale problems, enable measurable actions on the consumer economy, and work closely with scientists and engineers. As a scientist, you bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions.. With a focus on bias for action, this individual will be able to work equally well with Science, Engineering, Economics and business teams. Key job responsibilities - Drive applied science projects in machine learning end-to-end: from ideation over prototyping to launch. For example, starting from deep scientific thinking about new ways to support customers’ journeys through discovery, you analyze how customers discover, review and purchase Private Brands to innovate marketing and merchandising strategies. - Propose viable ideas to advance models and algorithms, with supporting argument, experiment, and eventually preliminary results. - Invent ways to overcome technical limitations and enable new forms of analyses to drive key technical and business decisions. - Present results, reports, and data insights to both technical and business leadership. - Constructively critique peer research and mentor junior scientists and engineers. - Innovate and contribute to Amazon’s science community and external research communities.
Sr. Research Scientist - NLP/LLM, Private Brands Discovery
US, WA, Seattle
The Private Brands Discovery team designs innovative machine learning solutions to drive customer awareness for Amazon’s own brands and help customers discover products they love. Private Brands Discovery is an interdisciplinary team of Scientists and Engineers, who incubate and build disruptive solutions using cutting-edge technology to solve some of the toughest science problems at Amazon. To this end, the team employs methods from Natural Language Processing, Deep learning, multi-armed bandits and reinforcement learning, Bayesian Optimization, causal and statistical inference, and econometrics to drive discovery across the customer journey. Our solutions are crucial for the success of Amazon’s own brands and serve as a beacon for discovery solutions across Amazon. This is a high visibility opportunity for someone who wants to have business impact, dive deep into large-scale problems, enable measurable actions on the consumer economy, and work closely with scientists and engineers. As a scientist, you bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions.. With a focus on bias for action, this individual will be able to work equally well with Science, Engineering, Economics and business teams. Key job responsibilities - Drive applied science projects in machine learning end-to-end: from ideation over prototyping to launch. For example, starting from deep scientific thinking about new ways to support customers’ journeys through discovery, you analyze how customers discover, review and purchase Private Brands to innovate marketing and merchandising strategies. - Propose viable ideas to advance models and algorithms, with supporting argument, experiment, and eventually preliminary results. - Invent ways to overcome technical limitations and enable new forms of analyses to drive key technical and business decisions. - Present results, reports, and data insights to both technical and business leadership. - Constructively critique peer research and mentor junior scientists and engineers. - Innovate and contribute to Amazon’s science community and external research communities.
Senior Applied Scientist , Books Content Experience
IN, KA, Bangalore
Are you passionate about transforming the digital reading and publishing landscape? Team is at the forefront of revolutionizing the publishing and reading experience for millions worldwide. We are seeking innovative Applied Scientists to join us at the forefront of the digital transformation in the publishing industry. Our team is dedicated to enhancing the book publishing and reading experience using cutting-edge AI technology. We strive to streamline the publishing lifecycle, improve digital reading, and empower book publishers through innovative AI tools and solutions to grow their business on Amazon. We are building a holistic team focused on leveraging advances in AI to improve the Reading experience for Kindle customers, and the Publishing experience for book content creators and distributors; and this role is specifically for an Applied Scientist who will focus on making publishers lives easier through AI. We are building a Publishing & Reading Science team and looking for Scientists, who are passionate about Reading and are willing to take Reading to the next level. Every Book is a complex structure with different entities, layout, format and semantics, with more than 17MM eBooks in our catalog across different publishers. We are looking for experts in all domains like core NLP, Generative AI, CV and Deep Learning Techniques for unlocking capabilities like analysis, enhancement, curation, moderation, translation, transformation and generation in Books based on Content structure, features, Intent, Synthesis and publisher details. Scientists will focus on Inside the book content and semantically learn the different entities to enhance the Reading and publishing experience overall (Kindle & beyond). They have an opportunity to influence in 3 major phases of life-cycle - Publishing (Creation of Books process), Reading experience (building engaging features & representation in the book thereby driving reading engagement) and Reporting (improvement through their sales & business growth). Key job responsibilities - Inspect AI initiatives across Amazon to identify how these can be applied and scaled to book publishers or publishing workflows. - Participate in team design, scoping and prioritization discussions. You must be able to map a business goal to a scientific problem, and map business metrics to technical metrics. - Spearhead the design and implementation of new features and algorithms based on thorough research and collaboration with cross-functional teams. - You have expertise in one of the applied science disciplines, such as machine learning, natural language processing, computer vision, Deep learning - You are able to use reasonable assumptions, data, and customer requirements to solve problems. - You initiate the design, development, execution, and implementation of smaller components with input and guidance from team members. - You work with SDEs to deliver solutions into production to benefit customers or an area of the business. - You assume responsibility for the code in your components. You write secure, stable, testable, maintainable code with minimal defects. - You understand basic data structures, algorithms, model evaluation techniques, performance, and optimality tradeoffs. - You follow engineering and scientific method best practices. You get your designs, models, and code reviewed. You test your code and models thoroughly - You participate in team design, scoping and prioritization discussions. You are able to map a business goal to a scientific problem and map business metrics to technical metrics. - You invent, refine and develop your solutions to ensure they are meeting customer needs and team goals. You keep current with research trends in your area of expertise and scrutinize your results. - Experience in mentoring junior scientists A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test solutions to improve our experience. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, model development and productionizing the same. You will mentor other scientists, review and guide their work, help develop roadmaps for the team.
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