Andrews & Arnold
51°24′55″N 0°45′55″W / 51.41528°N 0.76528°W
 | This article contains content that is written like an advertisement. (July 2020) |
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| Company type | Private |
|---|---|
| Industry | ISP |
| Founded | 1997 |
| Headquarters | Bracknell, England, UK |
Area served | United Kingdom |
Key people | Adrian Kennard (Managing Director) |
| Products | Internet services |
Number of employees | 19 (2022) |
| Website | www |
Andrews & Arnold Ltd (also known as AAISP or A&A) is an Internet service provider based in Bracknell, England. The company was founded in 1997 and launched in 1998,[1] serving businesses and "technical" home users.[2]
History
[edit]Founded in 1997 and launched in 1998, the company initially only offered services over BT Wholesale, then in 2013 began offering services over TalkTalk Wholesale. In the UK, ADSL, FTTC and FTTP lines are typically served from the same local Openreach infrastructure, although A&A's use of multiple carriers enables diverse backhaul from telephone exchanges using TalkTalk's local-loop unbundling presence.[3]
Andrews & Arnold opposes censorship of Internet connections.[4] In 2015–2017, Kennard published several blog posts discussing why Internet censorship as discussed in the UK is not workable.[5]
In November 2022, Andrews & Arnold began offering FTTP services over the Cityfibre network in England and Wales, marking their first services that do not make use of the Openreach network.[6]
Awards and recognition
[edit]The company was judged as the best niche internet service provider according to the Thinkbroadband Customer Service Awards in 2010.[7] In 2021, it was voted as the best broadband provider in the UK on the ISPreview website.[8]
Technology
[edit]The company's owner, Adrian Kennard, stated in a blog post that as of October 2010, the company is "xkcd/806" compliant, referring to xkcd comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages.[9][10]
Andrews & Arnold provides optional bonded multiple-link internet access. Links can be of different types; each needs only to be a pipe that can carry IP packets. Multiple links can either be used together all the time.[11]
References
[edit]- ^ "Andrews & Arnold Ltd - About us". Aaisp.net.uk. Retrieved 30 June 2012.
- ^ "Andrews & Arnold Ltd - Broadband information". Aaisp.net.uk. Retrieved 30 June 2012.
- ^ "Is BT Wholesale putting new connections on hold? | thinkbroadband". www.thinkbroadband.com. Retrieved 25 November 2022.
- ^ "Why Are We Against Censorship?". Andrews & Arnold. Retrieved 29 January 2014.
- ^ "Showing posts with label CENSORSHIP". RevK's ramblings. Retrieved 15 September 2018.
- ^ Jackson, Mark (7 November 2022). "ISP Andrews and Arnold Soft Launch CityFibre Based FTTP Plans". ISPreview UK. Retrieved 25 November 2022.
- ^ "Customer Service Awards 2010". Thinkbroadband. Archived from the original on 8 June 2012.
- ^ "The Top 10 Broadband ISPs". ISPreview UK. Retrieved 1 September 2021.
- ^ "Tech Support". xkcd. 15 October 2010. Retrieved 24 December 2011.
- ^ "XKCD/806 compliance". 15 October 2010. Archived from the original on 23 December 2011. Retrieved 24 December 2011.
- ^ "Bonding Lines". Retrieved 16 December 2017.
