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Sanctuary Housing

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Sanctuary Housing
TypeHousing association
HeadquartersWorcester, England
FieldHousing
Parent organization
Sanctuary Group
Websitewww.sanctuary.co.uk Edit this at Wikidata

Sanctuary Housing is a large housing association based in Worcester, England. It is part of the Sanctuary Group, which also includes other organisations such as Sanctuary Care (running more than 100 care homes), Sanctuary Students (accommodation), Sanctuary Supported Living, Sanctuary Scotland (social housing) and Sanctuary Homes (development).[1]

Housing

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Sanctuary's "The Orchards", Worcester

Sanctuary manages 120,000 properties in the United Kingdom,[2] with around 250,000 residents. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity in England and Wales.[3]

Sanctuary Homes received a £3.4 million grant from the Scottish Government in 2019, to finance housing developments in Paisley, Renfrewshire.[4]

Sanctuary runs a supported living operation for more than 500 people with learning disabilities.[5]

Since 2016, Sanctuary has been redeveloping the former Glasgow Victoria Infirmary as The Victoria, including into 209 homes.[6][7]

Mergers

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Cornwall Council's Cornwall Care was absorbed into Sanctuary, who also acquired the council's care homes, in June 2022,[8] and Swan Housing Association became a Sanctuary subsidiary, with a view to a full merger in future, in February 2023.[9]

A proposed merger with Southern Housing Group was abandoned in April 2021.[10] Johnnie Johnson Housing, which manages nearly 5000 properties in the north and midlands of England, became a subsidiary of Sanctuary in 2024.[11]

Management, housing standards and severe maladministration

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Sanctuary was the subject of a Channel 4 Dispatches documentary in March 2019 in which tenants complained about various issues including damp, woodworm and flooding. The episode was titled "New Landlords from hell" [12]


The Inside Housing website reported that a Sanctuary director claimed that investigations by regulators into issues arising from the documentary found no breaches of standards.[13]

Sanctuary was attacked in the House of Commons in July 2019 by Mark Francois MP for Rayleigh and Wickford, who said it was ‘highly dysfunctional’ and had “consistently provided a poor maintenance service to many of my constituents over a period of many years”. Shortly after this Rochford District Council, which is Conservative controlled, issued a joint statement with the association in which it said it had worked “successfully” with the association for 12 years.[14]

The Housing Ombudsman has found multiple cases of severe maladministration by Sanctuary.

COMPLAINT 202107263 (report date March 2023) involving severe maladministration in relation to damp and complaint handling [15]

COMPLAINT 202224898 (report date October 2023) involving severe maladministration in relation to damp and complaint handling [16]

COMPLAINT 202216547 (report date November 2023) involving severe maladministration in relation to a leak and complaint handling [17]

In December 2023 Michael Gove (Secretary of State for Levelling Up, Housing & Communities) wrote to Sanctuary's CEO about the cases of severe maladministration found by the Housing Ombudsman. [18]

In March 2024 Sanctuary reported on its own review into two cases of severe maladministration [19]

Sanctuary publish complaint statistics in 1 April 2023 to 31 March 2024, they note that the ombudsman found 13 cases of severe maladministration and 50 cases of maladministration [20]

Empty Homes

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In March 2024 concerns were raised that Sanctuary has 250 empty homes in East Cambridgeshire. [21]

Pay Disputes

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In April 2024 workers from Sanctuary Housing staged walk-outs over a pay dispute.[22]


Sustainability

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Along with four other housing associations – Abri, Anchor Hanover, Home Group and Hyde – Sanctuary is part of the Greener Futures Partnership (GFP). The GFP collectively owns 300,000 homes and members collaborate to improve energy efficiency and develop decarbonisation solutions.[23]

Racism

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In 2020, Sanctuary was accused of treating a black woman, Selma Nicholls (the CEO of a talent agency), unfairly compared with her white neighbour. Nicholls was paying up to £1,000 more per month than her white neighbour for an identical property. Nicholls was refunded £30,000 for the overpayment, This is a clear act of racism within the company.[24]

References

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  1. ^ "Sanctuary Group - companies and legal entities". Sanctuary Group. Archived from the original on 28 April 2022. Retrieved 28 April 2022.
  2. ^ "About Sanctuary". Sanctuary. Retrieved 11 September 2023.
  3. ^ "Sanctuary Housing, registered charity no. 259013". Charity Commission for England and Wales.
  4. ^ "New homes mark first step in regeneration of Paisley's West End". Scottish Housing News. 17 July 2019. Archived from the original on 17 September 2024. Retrieved 22 July 2019.
  5. ^ "People with learning difficulties are trapped in hospitals. They need more appropriate housing". Inside Housing. 8 July 2019. Archived from the original on 22 July 2019. Retrieved 22 July 2019.
  6. ^ Walker, Peter A. (7 December 2021). "Cruden wins £43 million contract to redevelop Glasgow's Victoria Infirmary". Business Insider. Archived from the original on 19 January 2022. Retrieved 15 June 2023.
  7. ^ Stewart, Catriona (16 August 2016). "Victoria Infirmary: Final look inside the haunting halls of Glasgow's most imposing building". Evening Times. Archived from the original on 23 January 2019. Retrieved 15 June 2023.
  8. ^ Vergnault, Olivier (29 June 2022). "Council confirms sale of 16 care homes". Cornwall Live. Archived from the original on 20 March 2023. Retrieved 15 June 2023.
  9. ^ Turner, Liam (8 February 2023). "Swan Housing officially joins Sanctuary as a subsidiary". Housing Digital. Archived from the original on 9 February 2023. Retrieved 15 June 2023.
  10. ^ "Merger plans to create UK's largest housing association abandoned". Inside Housing. 30 April 2021. Archived from the original on 2 May 2021. Retrieved 2 May 2021.
  11. ^ Lloyd, Michael (4 March 2024). "Johnnie Johnson Housing joins Sanctuary as a subsidiary". Social Housing. Archived from the original on 3 April 2024. Retrieved 3 April 2024.
  12. ^ "New Landlords from Hell". IMDb. Archived from the original on 17 September 2024. Retrieved 16 September 2024.
  13. ^ "Regulator 'found no breaches' following Dispatches programme on Sanctuary". Inside Housing. 26 June 2019. Archived from the original on 29 June 2019. Retrieved 22 July 2019.
  14. ^ "MP attacks 'highly dysfunctional' housing association in Commons". Inside Housing. 22 July 2019. Archived from the original on 22 July 2019. Retrieved 22 July 2019.
  15. ^ "Case Report: Sanctuary Housing" (PDF). Housing Ombudsman. 30 March 2023. Archived (PDF) from the original on 8 November 2023. Retrieved 16 September 2024.
  16. ^ "Sanctuary Housing Association, Case Reference 202224898". Housing Ombudsman. 31 October 2023. Archived from the original on 17 September 2024. Retrieved 16 September 2024.
  17. ^ "Case Report: Sanctuary Housing Association" (PDF). Housing Ombudsman. 14 November 2024. Archived (PDF) from the original on 16 May 2024. Retrieved 16 September 2024.
  18. ^ "Sanctuary Housing Association letter" (PDF). UK Government. 8 December 2023. Archived (PDF) from the original on 8 December 2023. Retrieved 16 September 2024.
  19. ^ "Independent Housing Ombudsman Review" (PDF). Housing Ombudsman. 26 March 2024. Archived (PDF) from the original on 16 May 2024. Retrieved 16 September 2024.
  20. ^ "Sanctuary Complaint Insight Report for 2023-24" (PDF). Sanctuary Housing. 2024. Archived (PDF) from the original on 17 September 2024. Retrieved 16 September 2024.
  21. ^ "MP Lucy Frazer Reveals Sanctuary Housing Association Has 250 Empty Homes in East Cambridgeshire". Cambs News. 18 March 2024. Archived from the original on 19 April 2024. Retrieved 16 September 2024.
  22. ^ "Sanctuary Housing Workers in Hackney Go on Strike Over Pay". Hackney Gazette. 4 March 2024. Archived from the original on 17 September 2024. Retrieved 16 September 2024.
  23. ^ Heath, Lucie (9 April 2021). "Major housing associations form partnership to improve energy efficiency of 300,000 homes". Inside Housing. Archived from the original on 29 July 2021. Retrieved 20 September 2023.
  24. ^ White, Nadine (18 November 2020). "Black tenant is repaid £30,000 after being wrongly charged more rent than white neighbour". huffingtonpost.co.uk. BuzzFeed, Inc. Archived from the original on 7 May 2024. Retrieved 7 May 2024.
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